Customer Testimonials
I had a delightful experience. From the door being opened for me to an hour long q&a session. I visited to continue my car research, one can only learn so much online. My questions were answered honestly. More important, I did not suffer from qualifying questions or pressure tactics. My representative and I set a 'next-step' agenda (I want to text drive 3 vehicles). Yes, I said 'my representative.' I feel I have a person who will help me through the sales process. While time will tell, this review is to recognize professionalism.
Justin Zillmer and his team were excellent to work with. They were kind, understanding and patient with me. I would have no problem referring family and friends to Ken Vance
I recently purchased a new car from Ken Vance Hyundai and I had an excellent experience. The team was able to help me with everything I needed and answer every single question I had! Everyone was super knowledgeable and very willing to help make the process go as seamless as possible!
Great friendly staff, very polite. Recall was a easy call in and appointment set up next day, had parts in stock and completed job in one app.
My first visit was far beyond my expectations! From the phone call to set up my appointment, to the shuttle driver, the guy behind the desk, the cashier, to the gentleman that vacuumed my car, you were all exceptional! Prices were reasonable and customer service was prefect. thank you so much!
I had my Q5 in for oil change and to put on new rims on snow tires. Personnel always are welcoming and accommodating. mechanic found a leak in my coolant system and service manager will contact me when parts are in for replacement and repair.
We love out new Civic! Kevin Klinkhammer was great throughout the whole process, keeping us apprised of our choices along the way. We would definitely purchase from Ken Vance again.
I am always met with a smile when I take my vehicle in for service. Technicians take the time to go over the work completed. Service is always done in an efficient manner.
Very nice dealership with a small-town atmosphere. Kevin was great to work with and always responsive to questions. I appreciated the time he took to explain the Passport's features.
Great customer service and little to no wait time. Excellent explanation of services provided. Staff are knowledgeable and communicate well with their clients. Waiting area is clean and comfortable, with coffee, cookies and water if you so desire.
The staff at Ken Vance Motors performed routine service on our 1978 VW Camper yesterday. Service on a 44-year-old vehicle that was part of a relatively small number produced is anything but routine. Even an oil filter was not easy to find, but the work was done. They have also promised to try to find a replacement for a failed window crank, which may be even more difficult.
The staff at Ken Vance Motors performed routine service on our 1978 VW Camper yesterday. Service on a 44-year-old vehicle that was part of a relatively small number produced is anything but routine. Even an oil filter was not easy to find, but the work was done. They have also promised to try to find a replacement for a failed window crank, which may be even more difficult.
The staff at Ken Vance Motors performed routine service on our 1978 VW Camper yesterday. Service on a 44-year-old vehicle that was part of a relatively small number produced is anything but routine. Even an oil filter was not easy to find, but the work was done. They have also promised to try to find a replacement for a failed window crank, which may be even more difficult.
Ken Vance Motors made purchasing a vehicle very easy for me and answered all of my questions. They worked with my schedule and gave timely updates about the arrival of my new vehicle.
Quick and fast service with friendly and knowledgeable staff. The service was very detailed and was resolved with the efficiency that I am used to at a Honda dealership.
Tyler did a great job, very friendly and informative. He did not pressure me into a transaction and was able to answer all my questions.
We have been leasing our vehicles from Ken Vance Honda for about 20 years now. We started with the CRV's and the last 3 vehicles have been Pilots. We enjoy working with Kevin in sales and also have high praise for the service department as well. We live almost 50 miles from Eau Claire but we feel that the drive is worth it because of the people at Ken Vance Honda.
Great warranty service by both Ken Vance Motors and Honda. Had a small leak on our differential. Replacement arrived from Honda and was installed in a very short time frame.
Prompt and excellent service on my service appt. on September 19th at 10:30 am.Check in was smooth and Matt, the service technician is thorough and efficient.
Purchased from Ken Vance Motors in Eau Claire, WI. and the great salesman was Max. From the time we called to find a vehicle to the sale everyone was great to deal with.
I wanted a Hybrid CRV and was so pleased to have found one. I waited only a few weeks for delivery. I like the one price pricing. This was a very easy and efficient car purchase. Salesman was helpful and nice to work with.
Excellent service. Love that I can use a loaner car and when I return my car is washed and the floor mats have been cleaned!
service dept got my vehicle done right away after I requested I needed it the next day. very expensive but they get the job done
Jon and his staff are honest and hard-working and efficient. The work was done on time and with great care. He told me about future work that needs to be done but did not pressure it. It is a welcome change from the upsell of others.
I drive 1 1/2 hours one way just to have the quality and friendly Vance service experience. Last Saturday was no exception! From the service desk to the tech to the front desk, I got knowledgeable, kind and efficient work. It’s really THE model for customer service!
I like everything about my experience except the sales person's voicemail greeting was a different person...made it confusing to know who I was speaking to. The sales person was out fa week for training...would have been nice to have that info on the voicemail.
What a great experience! I drive two hours to go here because Duluth, MN VW is rude and lies! This service department goes above and beyond! Michelle is amazing and very informative! What an amazing experience! Even the tech talked to me and was so friendly!
We got exactly what we wanted for an agreed upon price. No surprises and Kevin was great at getting everything changed over for us. Will definitely do business again.
Good service and the people at service center were very nice. The facility was clean . Had a service car to use when mine was getting repaired
The service staff at Ken Vance are very professional and helpful. They thoroughly explained the problem with my vehicle and kept me informed while it was being serviced. And the free car wash is always a bonus!
Very cordial and knowledgeable people. Quick device and explained all was done to the car. Have always taken my vehicle to this dealership when in need.
Samantha Berg and the sales team at Ken Vance Honda made our buying experience a great one. We are extremely happy with our car and the service we received from all of the sales staff. Thanks again!
Great, fast service and friendly people 🙂 made buying and servicing my 2022 Taos a breeze. would recommend these guys! we will be back for future buys.
Great service by Jessica & all the staff. Friendly, efficient, fast & personable. From entry to finish service was quickly performed. Waiting area was clean & accommodating. Coffee & water bottles provided. Thank you
I needed my Atlas to he checked over before returning to California. The entire experience was professional and attentive. Very clean and comfortable lounge area and all employees were friendly and helpful. Will go there again next summer when we return to the area.
I took advantage of this special, great value for everything offered. The service was done promptly, the service person went over all that was done and the results, and my vehicle was also washed.
Everything was spelled out on the invoice. Work was done as expected. The wash and vac was also well done. This is a class act. What more can one ask?
IT WAS A GOOD EXPERIANCE. THEY TREATED US WITH RESPECT AND WENT OVER EVERYTHING WE NEEDED TO KNOW ABOUT OUR NEW CAR. I WOULD BUY FROM THEM AGAIN.
The Ken Vance Volkswagen service department was friendly, helpful and knowledgeable in diagnosing a problem with my 1999 VW Beetle and correcting the issues in a timely matter. It was easy to communicate by phone or email.
Car was serviced quickly and on time. The wait was short and the employees were helpful and easy to work with. Service desk employee checking us in was helpful. The service desk person that informed us our service was finished was also very helpful. Fast and Friendly service!
Just everything went really smooth I had two recall items taken care of at the same time as my oil change. Shuttle service was provided which went great with very little wait. People at the dealership were great to work with.
The purchase of our new Honda Ridgeline was a positive experience. The sales representative was courteous, knowledgeable, and friendly! All our questions were answered to our satisfaction.
Fast and efficient service. Maintenance was completed in a very timely manner. Waiting area is clean all associates are pleasant and helpful. I have never had an issue whether buying a car or having it serviced,
Great service. Reasonable pricing. Helpful and friendly staff. Vehicle was ready when promised. No car wash this time as the weather was crappy. Thanks much!
Great service. Reasonable pricing. Helpful and friendly staff. Vehicle was ready when promised. No car wash this time as the weather was crappy. Thanks much!
I was impressed with how efficient the service visit was. Plus, I was offered a complimentary car wash, which I took advantage of. Thank you.
Vehicle went in for first service. I was really impressed with the staff at Ken Vance VW. Recommended. They even sent a car out when I had to collect my car.
Highly recommend anyone in the market for a new/used vehicle to head to Ken Vance. I’ve purchase 2 vehicles prior to acquiring my las test 2018 Kia Sportage EX this past weekend. Logan is a fantastic asset to the dealership as well as Drew and Matt. Great buying experience from start to finish. Kudos to all!!!!!
We received exceptional customer service at Ken Vance. We drove from Duluth, MN to buy out new VW. The team at KV was amazing to work with; specifically Logan.
This is the third new vehicle I have purchased from this dealer. It always has been a pleasant experience with no pressure sales. Would recommend this dealership
Checked for wheel alignment, recognized that wheels were not balanced well, so they the fixed issue and now there is no shaking. Always exceptional work. And I appreciate that they clean the car at every stop.
Took vehicle in for a routine oil change. When checking the filters it was discovered that a rodent had gotten into them. They promptly showed me the filters and were able to replace them immediately.
Michelle was extremely helpful and is always a pleasure to work with. The entire team creates a fun atmosphere where you feel like family. My vehicle was completed in a timely fashion.
My experience was awesome. The person I was dealing with came in on their day off. I was traveling from out of town to purchase the vehicle. Everything was ready and everyone was very nice and helpful.
Quickly resolved the problem with my tire pressure light ,changed my oil and then took my car thru the carwash! Couldn't answer why totally flat tire didn't turn on the light, but the new tire inflated had the problem with the sensor
The service team was great from the greeting when I walked in the door until I left. The car wash and detailing is always an added bonus!
From the call making the appointment, to driving off with my restored vehicle, everyone I came in contact with at Ken Vance was helpful and very friendly. I was able to sit down and visit with Kevin Klinkhammer, to discuss my next lease/purchase. I have bought or leased somewhere around ten cars from Kevin and would not consider going anywhere but Ken Vance for any future vehicles thanks to him. Everyone at Ken Vance, from Kevin to other salespeople to the service people, financial staff, and others have made my car shopping experience one I look forward to. My ...
We took delivery of our new Honda Odyssey the Friday before my family and I left on a road trip to Florida. Everyone involved in the process was amazing and went the extra mile to make sure all the accessories were installed and the van was ready to go for us! Thank you Ken Vance Honda, you rock!!
Great car & great buying experience! I recommend this dealership and will shop with them again! The salesman took time to meet with us, knew the cars well, and explained things clearly. The financing was clear and straightforward. Overall great experience!!!
Was pleasantly surprised with the no pressure salesman, Tanner who helped me. Everyone who helped along the way was super helpful and friendly. Possibly my best experience purchasing a car.
I have been a customer at Ken Vance Honda for almost 17 years and not only do they do a fantastic job of servicing our vehicles, but they are quick to respond to requests and do so with a smile. The staff and service at Ken Vance Honda are truly exceptional!
I have been a customer at Ken Vance Honda for almost 17 years and not only do they do a fantastic job of servicing our vehicles, but they are quick to respond to requests and do so with a smile. The staff and service at Ken Vance Honda are truly exceptional!
My salesperson John Vang, sales manager Matt J, service advisors Jess and Rob, and the service manager Kevin, have all went above and beyond to not only make sure I got the best deals for my trade and vehicle price, but also ensuring my vehicles are well taken care of. 10/10, best place to buy a vehicle.
Oil change and tire rotations for checking fluids. It was prompt and very professional Dealership very clean. I've leased 4 card from this dealership and was pleased with every one.
Decided to purchase a new car after our 2016 Q5 needed a part replacement that would not be available for 4 to 6 months. Staff at Ken Vance gave us a very good trade in value on our impaired Q5 and procured a new car from another dealer that met our needs. Everything was done in a very timely manner with great service.
This was our first lease and the process went very smoothly from start to finish. We are very pleased with our new vehicle and with the dealership.
Service was great! My car looks excellent. Very helpful, pleasant, and caring staff. Some COVID hiccups but kept me up to date on details. Honda quality, always!
The sales staff were great to work with. The staff very knowledgeable. The salesman delivered the car to our house and took time to introduce us to the new vehicle.
This is third vehicle I have purchased from Ken Vance. I continue to be pleased with the overall experience and highly recommend both Honda and thus dealership to friends.
I dropped my vehicle off the day before my service appointment. They called back the same day to tell me it was completed! That is great service!
Came in for several warranty issues. While none of them were actually resolved the dealer did what they could. The issues are all acknowledged issues with no resolution. Good communication and fairly quick turnaround.
I have taken my cars to Ken Vance for oil changes for many years and they always provide great service at a great price. Thanks
Good service with minimal wait time from the time I called for an appointment and had the service preformed. My warranty was honored without any questions.
The job was thorough, fast and well explained. Everyone was very professional and pleasant. I will definitely come back here for all my Honda needs.
In the last 14 years we have bought 6 cars from Ken Vance auto group. We have never had an issue with the sales or service departments. The service here has always been exceptional. We get the work done that we need and always for less then what we were quoted. We have gone to Ken Vane time and time again because they are a no pressure place to buy a car. They have customers for life when it comes to our automotive needs.
Went in for scheduled service and it was excellent. Professional, speedy and fair price. Will trade this vehicle in for a new one and continue servicing our vehicle there.
Answered questions. Discussed options. Added splash guards without it being extra. Explained new options during test drive and before leaving with the new vehicle. Offered calling him with any questions.
Repair was done in less than a half hour and they also vacuumed and washed my Atlas, I sat in the lounge and worked and they were so personable
Thanks for the wonderful experience of purchasing a car with Chris Flaten as the sales person. It was a good experience for us and we will recommend this dealership to our friends.
The service department at Ken Vance Motors VW always comes through and once again has gone over and above to be sure they thoroughly checked out every concern we had. They continue to instill confidence in the VW products! We will be buying another new one soon!
Answered every question, knew exactly what I needed to know as I moved from a ten year old vehicle to a new one. I was able to drive away with confidence!
Chris did an awesome job explaining all the different features and options on the different vehicles. He always responded promptly when we had a question and he was very professional. We couldn’t be happier with our purchase.
It was quick and easy did everything over the phone .I went to the dealer that next day and did the paperwork and was our the door in about a hour.
First time using Ken Vance. I just needed an oil change. They checked other areas a d gave me a clean bill of health. Thanks
Abkve and beyond on my warranty body work.. and detailed car as well
I trust this dealership and repair shop to give excellent and dependable service.
Standard 10,000 mile service, nothing else. In and out.
The first oil change on my new vehicle. My wait was comfortable and was done quickly. Very pleasant employees.
Super helpful and friendly team. They were able to give great suggestions based on what I was looking for.
Salesperson and manager were very knowledgeable, professional, and patient.
Everyone involved from the oil change for our 2004 Pilot through the test drives of the 2021 Pilot, and all the paperwork to buy the new one, and patiently going through the basics needed to drive the new Pilot home were all outstanding to work with!
Always great service. Always trustworthy.
I brought my car in for an oil change and found that the transmission needed to be repaired. Communication was excellent and turnaround time was faster than initially promised her. Very satisfied with the service.
I was driving back to Milwaukee from St. Paul when my Jetta warned me of low pressure in my tire. I pulled over and saw a nail in my tire and could hear the air escaping. I googled the nearest VW dealership which happened to be Ken Vance Motors. When I called and explained my situation, the woman listened patiently and was kind with her response. She talked with a member of the service department and they were able to squeeze me in. Everyone I came in contact with was polite and efficient. They had me back on the road ...
Recall check was done efficiently by a very friendly staff.
The purchase process took about 1.5 hour. Everything went smoothly. Greatly appreciated the help and discount of the dealership
Dealership was well kept and sales person was friendly, knowledgeable, and enthusiastic. Although inventory was super low. Second time I went to look at a vehicle on the lot, it couldn't be driven due to pre delivery inspection not being completed.
Quick efficient no run around pleasant helped with getting familiar with new crv.
Ken Vance's service is remarkable. I came in last week without an appointment because my tire pressure had been low for a week, but nothing obvious. They got me right in, diagnosed the issue, told me what the fix will be and how much it would be and said it would take 30 minutes. In 25 minutes I was out the door with the problem resolved for the exact price they told me it would be. Outstanding team at Vance and I highly recommend them for service or a vehicle purchase.
Consistent efficient service at Ken Vance on my Hondas. For this routine oil change I was in and out before I could finish the whole chapter I was reading in the waiting room. Always friendly personnel behind the counters. I really appreciate the high quality experience here. Thank you.
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